Technical Support

Technical Support

At Big Green Beard we ensure that we are fully trained on all products we install.

Renewable technologies such as Solar PV, Air Source Heat Pumps, Thermodynamic Hot water systems are becoming more and more simple. However we fully understand that everyone is likely to want some simple explanation to run, monitor or alter settings on equipment.

Our free to call contact number is all you need. Just call one of our members of staff, and even if the relevant technician is not available there and then, we will come back to you and we will answer your question.

In the day and age creating simple videos is often the simplest way to allow end customers find the answer they want, so if we haven’t already made a Youtube video to answer you question, then don’t be surprised if one appears quickly after your enquiry.

Some technologies have more monitoring than others. Solar battery storage systems for example such as the Lux Power Battery Storage systems have exceptional monitoring platforms which allow you to see not only what your battery storage system is doing, but also your existing solar system.

Non Conformances

If you think you have a Non-Conformance issue with your products, please contact us directly. Any Non-Conformance will need a form to be completed in order to log the issue. Additional information in the form of videos or images is often helpful at this stage.

The Non Conformance will then be reported to the manufacturer for recommendations as to a solution.

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