Heat Pump servicing solutions

Explore our range of MCS accredited, renewable Heating and hot water products, designed specifically for UK homes.

Service Plan

Our service and Warranty plans cover all parts and labour throughout the mainland uk. 

We don't expect your renewable energy system to develop a fault, but it's nice to know that we carry multiples of every single spare part for every single product that we supply.  

Our service plans give you complete peace of mind, that for up to 10 years we will care for your renewable energy system.

In the same way a gas boiler needs to be serviced to maintain safe operation it is important to have your heat pump serviced.  Harnitek Heat pumps have inbuilt remote monitoring which allows us to carry out all diagnostics as well as some service funtions remotely. As a heat pump uses a refrigerant circuit to transfer heat from air into your heating system. This needs to be checked annually as well as the system filters.  As the heat pump lives outside it is important to regularly clean the external heat exchanger. Due to the incredible detail of our online monitoring package we can identify if your Harnitek heat pump needs to be serviced based on the data produced by the system, giving you complete peace of mind. 

Regular servicing of your Harnitek heat pump will ensure it is running at optimum efficiency and wil also improve its lifespan. A properly maintained pump could also save you money!


What does a heat pump service include?

When your Harnitek heat pump is serviced, there is a 36 point check our engineer will carry out. Some of these checks will be physical, some will use the monitoring system and some checks will be carried out with properly calibrated testing equipment

Our engineer will check the area around the heat pump for any blockages to air flow or debris such as leaves that could obstruct the operation of your heat pump. Leaves can block the heat exchanger on a heat pump, so this is an important step to ensure that your appliance can work efficiently. Next they will check the individual components and carry out maintenace work as neccessary. 

The fan will be carefully cleaned, as well as the sytem filters.


Who can service my Harnitek heat pump?

Our own engineers will always be best placed to carry out service and repair work on your Harnitek heat pump, however we do run courses for F-gas registered engineers to learn how to maintain our equipment.  Any engineer who deals with heat pump servicing will need an FGas certificate.


What is the average life expectancy of a heat pump?

Heat pumps are extremely robust and reliable, with proper maintenance they could last as long as 20 to 25 years. As with all products with moving parts some components may become worn over time and need to be replaced. This can’t be helped. If this occurs, you will be fully covered with our 10 year 5 star service plan and warranty package.


https://www.gov.uk/guidance/check-if-you-may-be-eligible-for-the-boiler-upgrade-scheme-from-april-2022


The Boiler Upgrade Scheme will allow you to get a £5,000 grant towards the cost of an air source heat pump (or £6,000 towards a ground source heat pump). How does it work and are you eligible?